FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new outfits arrive safely and promptly at your doorstep:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) to ensure every clothing item is flawlessly inspected, folded, and steam-ironed before leaving our facility. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your apparel ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, garment size, color selection, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & EXCHANGES

Q: What is your return and exchange policy? A: We want you to absolutely love your new look! If your clothing item doesn't fit exactly how you wanted, you can return your unworn, unwashed items with all original product tags attached and inner packaging intact within 30 days of delivery for a full refund or exchange.

Q: My order arrived damaged or defective. What should I do? A: We hold our clothing collections to the highest quality standards, but mishaps can occasionally happen during transit. Please take a quick photo of the garment showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & SIZING CARE

Q: How do I know which clothing size to order? A: To find your absolute perfect match, we highly recommend checking the specific Size Guide available on each individual product page. Our charts outline detailed measurements for bust, waist, and hips to ensure a flattering fit.

Q: How should I wash and care for my Kairovex clothes? A: To prolong the lifespan and softness of your garments, we generally recommend machine washing inside out with cold water and similar colors on a gentle cycle. For delicate fabrics (such as satin, lace, or heavy knits), hand washing or dry cleaning is preferred. Always lay flat or hang to air dry naturally, and iron inside out on low heat settings if necessary.